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Abstract for presentation (Poster or Podium) with a Paper in the Conference Proceedings

Sustainable Transportation & Urban Development

User Satisfaction and Digitalization in Parking Services: A Semi-Structured Interview

Sunday, June 16, 2024
3:00 PM - 4:15 PM ET
Room: Galleria
Abstract:

In an era marked by technological advancement and urbanization, parking services have become integral to the modern urban landscape. The crux of the matter lies in assessing user satisfaction, a pivotal factor that ensures parking services remain in sync with the evolving expectations of the urban populace. This study aims to identify the concerns and preferences towards parking services through conducting a qualitative semi-structured interview with the university participants. The paper covers the outcomes of semi-structured interviews conducted with university students, staff, and faculty, alongside the insights gathered from existing literature. The interview transcripts were analyzed through the inductive thematic analysis approach. The findings suggest that users prefer parking options that emphasize convenient access and shorter distances to their destinations. At the same time, they express concerns regarding the time consumed in searching for available spaces and the potential impact on their departure schedules, particularly during peak hours. Remarkably, they say they are open to embracing innovative parking solutions, but voice concerns about the accuracy of parking information provided by digital systems. The findings of this study not only provide valuable feedback for parking service providers and contribute to the broader discourse on urban mobility and digital transformation. 

Learning Objectives:

Attendees can expect to learn the following from this session:
  • Assess the level of acceptance among users for smart parking solutions and critically evaluate their reservations regarding the accuracy of digital parking information systems
  • Interpret the concerns and preferences expressed by users concerning parking services
  • Discuss the practical implications of the study's findings particularly in the context of parking service providers' efforts to improve user satisfaction.