1666120 - An Exploratory Assessment of the Behavioral Intention to Use Shared Mobility Systems Post-COVID

This study examines the utilization of shared mobility services induced by the pandemic in a post-COVID era. It explores how and to what extent individual and household-related attributes explain the behavioral intention in using bus transit, rail transit, taxi or cab, Uber, or Lyft, bikeshare, and shared ride. Using a panel survey collected in the summer of 2020 in the US, this study analyzes if consumers are willing to continue to utilize shared mobility services. The findings reveal household income, education, and built environmental factors as well as pre- and since-COVID travel behavior and activity participation influence the likelihood of starting to use shared mobility services post-pandemic. Transit users, active mode users, and shared mobility users (in some cases) express higher preferences to utilize shared services highlighting the capability of higher density neighborhoods to influence travel behavior. The study offers policy insights into how a life-altering event provides an opportunity for all concerned stakeholders to diversify their business into multiple business models, as well as to create opportunities toward increasing access to opportunities in a sustainable, and equitable environment.